At Aqua Solutions, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard data when you use our website’s contact form or consent to receive SMS messages from us.
1. Information We Collect
When you use our Contact Form, we may collect the following personal information:
- Full name
- Email address
- Phone number (mobile or landline)
- Any message or details you voluntarily provide about your service needs.
2. How We Collect Information
We collect information directly from you when you:
- Fill out the contact form on our website.
- Voluntarily provide your phone number and check the box to consent to SMS communications.
- Email or call us using the contact details provided on our site.
3. How We Use Your Information
We use your information to:
- Respond to your inquiries submitted via the contact form.
- Provide customer support and service updates.
- Send you SMS messages only if you have given your express consent (e.g., by checking an opt-in box or texting a keyword to us).
Types of SMS Messages (If You Consent)
If you consent to receive SMS from Aqua Solutions, you agree to receive:
- Appointment reminders or confirmations
- Service-related alerts (e.g., technician arrival updates)
- Responses to your customer support questions
- Occasional offers or promotions related to Aqua Solutions’ water treatment/filtration services
Message frequency may vary. Message & data rates may apply.
4. How We Share Your Information (Important for SMS)
We do not share, sell, rent, or trade your SMS consent (including your phone number) with any third parties, affiliates, or marketing platforms for their own promotional purposes.
We only share your information in the following limited circumstances:
- With service providers (e.g., SMS delivery platforms, website hosting) who help us operate our business – but they are contractually prohibited from using your data for their own marketing.
- If required by law (e.g., court order, subpoena).
- To protect the legal rights, safety, or property of Aqua Solutions, our customers, or others.
5. Opt-Out (Stop Receiving SMS)
You can opt out of SMS messages at any time by:
- Replying STOP to any text message you receive from us.
- Contacting us directly (see Section 9).
After you reply STOP, we will send one final confirmation message and then remove your phone number from our SMS list. Opting out of SMS does not affect other communications (e.g., email or phone calls regarding active services).
6. Help & Support for SMS
If you need assistance with our SMS program, reply HELP to any text message, or contact us using the information in Section 9.
7. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the Internet or mobile networks is 100% secure.
8. Children’s Privacy
Our website and SMS services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.
9. Contact Us
If you have questions about this Privacy Policy, your SMS consent, or to request removal of your data:
Aqua Solutions
Email: https://www.aquasolutionsus.
Phone: 732-928-7798
10. SMS Disclosures (as required by law)
If you consent to receive SMS from Aqua Solutions, you agree to receive appointment reminders, service alerts, support responses, and occasional promotional messages from us.
Reply STOP to opt out; reply HELP for support. Message & data rates may apply. Messaging frequency may vary.
